Shipping & Service Policy – Aurelia

 

At Aurelia, we are committed to providing a seamless shopping experience from order to delivery. Please read our shipping and service policies carefully before placing your order.

 

1. Shipping Coverage

 

We currently ship nationwide across Pakistan through reliable courier partners including PostEx, TCS, and Leopards Courier.

 

2. Order Processing Time

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

 

3. Delivery Timeframe

  • Standard Delivery Time: 3–7 business days depending on your location.
  • Remote or less accessible areas may experience slightly longer delivery times.

 

4. Shipping Charges

  • Standard Shipping Charges: Flat rate or variable charges may apply based on region, weight, or promotion.
  • Shipping charges are clearly mentioned at checkout before you confirm the order.

 

5. Order Confirmation

  • You will receive a confirmation email or WhatsApp message once your order is placed.
  • A tracking number will be shared once your order is dispatched so you can track it online.

 

6. Payment Methods

We offer the following secure payment options:

  • Cash on Delivery (COD)
  • Bank Transfer / Easypaisa / JazzCash
  • Credit & Debit Cards (via integrated payment gateways – coming soon)

 

7. Service Commitment

We ensure:

  • Prompt response to customer queries within 24 hours.
  • Courteous and helpful support for all after-sales concerns.
  • Assistance with product selection or order status via WhatsApp or email.

 

8. Damaged or Wrong Product Delivery

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery.
  • Provide your order number, pictures of the product, and a brief explanation.
  • We will arrange exchange or refund (as applicable) after verification.

 

9. Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • Public holidays or natural disruptions
  • Courier service delays
  • Incomplete or incorrect shipping details

We request your understanding and patience in such cases.

 

10. Contact Us

For any shipping or service-related queries:

📩 Email: aurelia.business2025@gmail.com
📞 WhatsApp: +92 329 0312487
📱 Instagram / Facebook: @aurelia_pak